The chameleon syndrome : The art of handling multicultural clients

The chameleon syndrome : The art of handling multicultural clients

An awareness of the importance of cultural differences in customer relations means understanding its clients.

This practical course is based on the principle that a successful client relationship requires the interpretation and understanding of customs and attitudes specific to each culture.

It then requires a tailored attitude and behaviour to suit the client’s profile and cultural background.

profile

  • Retail managers, boutique managers, sales teams
  • People with international duties
  • People who want to perfect their skills in the Art of selling
 

Duration

 
One day or 7 hours

Prerequisites

  • Professionals in sales and management

Level

  • Advanced

Objectives

  • Gain intercultural social skills
  • Understand each nationality’s customs to adapt appropriately
  • Gain confidence to welcome foreign clients with ease

Training tools

  • PowerPoint Presentation
  • Films
  • Role plays
  • Teaching activities

Teaching content

  • Definition of intercultural differences
  • Asians (Chinese, Japanese, Koreans)
  • Russians
  • Indians
  • Brazilians
  • Middle Eastern clients

Follow-up and assessment

  • Skills are assessed throughout the training course

AT THE END OF THE COURSE

You will be able to
  • Master the habits and customs of foreign clients
  • Have the right attitude to seduce, win over and gain loyalty from international clients

Validation

  • All attendees are awarded an attendance certificate at the end of the course subject to the validation of their skills

Tutor

  • Dominique HARNOIS

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REGISTRATION FORM

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Terms and Conditions

  • The registration form needs to be returned either by email at contact@academieduluxe.com or by post at l’Académie du Luxe 21 avenue Foch 75116 Paris. Once the form has been received, the turnaround time is between 1 or 2 days maximum. We will confirm you if there are still some places left for the training course and we will send you a training contract that will need to be returned, signed and stamped.
  • The payment can be made either by check or by bank transfer 30 to 15 days before the beginning of the training course. The registration will then be definitive.
  • In case of a cancellation of the training by the Académie du Luxe, the payment will be entirely returned by post, with a new date proposal.

Académie du luxe
21, avenue Foch
75116 Paris

If you need further information, please contact us.

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